Energise has passed a tough assessment from Sport England’s leading national quality scheme, Quest, in which it scored Excellent. Quest is the most well known improvement programme within the leisure industry and its rigorous assessments challenge even the very best leisure centres in the UK.
In order to achieve Quest Plus, Energise went through a two year process, with a mystery visit and a two day assessment in the first year, and a second mystery visit and one day assessment in the second year.
The mystery visit in year two is particularly challenging as the mystery visitor does not work in the leisure industry.
Paul Bickle, Energise Leisure Centre Manager said:
“We strive for excellence in everything we do so this score is a great reflection of the efforts of the team here at Energise. Quest covers 13 different areas of operation, from health and safety, customer service, programming, communications and staff training so everyone has been involved in this great result. Year on year we have 25,517 more visits at Energise and so we’re pleased to be an ‘Excellent’ quest facility for more customers than ever.”
Quest’s operations director, Caroline Constantine, said:
“Quest Plus is a step up from the entry level Quest and as such it is a more demanding process. By meeting Quest’s high standards Energise has shown its commitment to providing quality facilities and service to its customers. In these tough economic times it is more important than ever that local leisure facilities can demonstrate their value, and the Quest process helps them do just that.”
Olympic Gold and Silver medallist Darren Campbell, one of Britain’s most successful and well-known male sprinters, is also the first Quest Ambassador. He said:
“I would like to congratulate Energise on achieving Quest. I strongly believe that whe whole community should have accessible, affordable and high quality sport and leisure facilities on their doorstep. In working hard to continuously improve their offering, Energise is doing its bit to encourage and inspire people to get more active.”
NB. Quest 88 (http://www.quest88.com/) design, manufacture and supply cycles for children and adults who have physical or learning disabilities.