Only 49% now satisfied with tenants choice modernisation work
The annual report into satisfaction with York Council services has shown some growing concerns amongst York Council tenants.
The report was considered at yet another behind closed doors meeting last week. It pointedly makes no comment about Council house sales or the fact that – for the first time in many years – during 2013/14 sales exceeded the number of new affordable properties added to the rent pool.
While on most activities performance has been consistent over the years there are areas of growing concern.
- Tenant’s choice satisfaction with modernisation work was down from 76% to only 49%.
- Only 44% of tenants who complained said that they were satisfied with the final outcome
- Satisfaction with the Council “listening to tenant’s views and acting on them” fell from 67% in 2012 to 62% last year
The biggest concern remains the condition of local estates with tenants increasingly critical of the appearance and state of repair of local neighbourhood and communal areas.
Garage areas are poorly maintained, many verges are damaged and gutters are overgrown with weeds.
The Council is apparently going to appoint a private contractor to clean the communal areas of flats leaving the estate workers to concentrate on litter removal and general maintenance. Tenant satisfaction with garden care (also contracted to the private sector) has attracted many complaints this year.
However, overall, there was some good news for the Council with 87% saying they were satisfied with the service provide down only 1% from the previous year,