The Council has confirmed that its Acomb office will close to customers on Tuesday 28 February at 5pm.

Some new advice sessions are starting on Monday 13 February. They are, however, a wholly inadequate substitute for the branch office which was open 5 days a week.

The advice sessions will run as follows:
Mondays, Gateway Centre, Front Street, YO24 3BN
Housing advice and Council Tax and Housing benefits service: 9am – 3pm

Wednesdays, Foxwood Community Centre, Cranfield Place, YO24 3HY
Housing advice and Council Tax and Housing benefits service: 9am – 12 noon

Thursdays, Sanderson Court Community House, Bramham Road, Chapelfields, YO26 5AS
Housing advice and Council Tax and Housing benefits service: 9am – 12 noon

Fridays, Acomb Explore Library Learning Centre, Front Street, YO24 3BN
Council Tax and Housing Benefits service: 9am – 1pm

Fridays, Moor Lane Youth Centre, Wains Road, YO24 2TX
Housing advice: 1pm – 4pm

A homeless support worker from York Housing Association will join the Monday morning sessions at the Gateway Centre from 27 February between 9.30am and 11.30am.

Online services for housing at www.york.gov.uk/housing/ and housing benefits advice at www.york.gov.uk/advice/Benefits/ will continue and residents can have free use of computers, internet access and support from staff at Acomb Explore.

Face-to-face help and advice will also continue at the council’s customer service centre at Library Square and advice on the phone can be requested for benefits on 01904 551556 and for housing on 01904 551200 (option 2).