City of York Council’s brand new purpose-built Customer Centre will open its doors to the public at 10am on Monday 25 March, bringing all customer services together in one place for residents to access. The public entrance is on Toft Green.

Residents will be able to get information, advice and support from a range of services, including:
• Benefits
• Council Tax
• Business and training
• Education and learning
• Environment and waste
• Planning and building control
• Housing
• Parking and concessionary travel

Residents will also be able to talk to advisors from other city services such as Future Prospects, the South Yorkshire Credit Union, with the Citizens Advice Bureau joining the centre in the near future.

It is unclear which other public services (health, police etc) will be accessible at the offices. One of the original objectives of the move was to provide a “one stop shop” facility for residents.

The Council’s customer centre opening hours will be 8:30-17:00 from Monday-Friday.