South Park care home on Gale Lane – Inspection report published

The Care quality Commission has published a worrying report on conditions at a local care home.

A copy of the full report can be downloaded by clicking here
South park

The inspector’s summary reads

We had previously received concerns about the home with regard to staffing levels and the administration of medication. We followed those concerns up as part of our inspection. The home had a high level of staff vacancies this meant that approximately 60% of the current staff were provided by an agency or the providers own staff were completing overtime. We found that this had a major impact on the consistency and quality of care and support people received.

People told us that care was improving and some of the staff were excellent. Others expressed concern and did not feel confident that the care they were receiving was good enough. We saw staff responding to people in a kind and patient manner but we also saw some circumstances which demonstrated a lack of respect for people’s privacy and dignity. Some people had consented to their care and treatment.

However, on Ebor unit, we saw few attempts to offer people choice about the care and support they experienced. Some people were not given a choice of meal and were not supported with dignity. Recording and administering of medication were unsafe which meant people were at risk of not receiving their medication as prescribed.

Information contained in people’s care records was inconsistent; which increased the risk for people not receiving care according to their needs and wishes. Poor auditing and record keeping meant that people’s health and safety was being placed at unnecessary risk of harm.