On the day when most passengers will be getting their first taste of the new number 4 and 12 bus service timetables, the results of a survey of passenger views on the old services are published.

They reveal disenchantment with a number 4 service which, only 12 months ago, was one of the most widely praised in the region.

90% say that the buses were unreliable.

82% criticised the lack of space for buggies and wheelchairs, while 2/3 also felt that there was inadequate room for passengers.

The fares were not considered to be reasonable for a service which was erratic.

Only 30% said that the bus got them to their destination quickly.

We will be keeping a close eye on the new number 4 service which is being run more frequently but using single deck vehicles. We fear that there may be capacity issues at peak times.

The number 12 is also being rerouted to Monks Cross. Our hope is that slightly shorter loop will improve reliability.

The York Council has been asked to invest in real time “next bus” information displays at busy sub-urban stops.