The Council has formally published a report on the type and outcome of the complaints that it received in the year ending in March 2012. The report was recently considered at one of the Council’s ”behind closed doors” private meetings.

The report reveals that there has been a 13.4% increase in complaints from the previous year.

The Council report says that “complaints typically fluctuate up and down from year to year and this is typical of social care complaints received across Yorkshire and Humberside”.

During the year 2 amounts of financial recompense were made following consideration of complaints. These totalled £4181.10
• One amount of £1,733.27 to reimburse the customer for professional fees they had incurred in challenging a council decision.
• One amount of £2,447.83 to pay for care home fees following a financial assessment.

Nearly 100 compliments about service quality were also received during the same period