Adults receiving care and support from City of York Council will be asked for their views and experiences of the services as part of a nationwide survey in January and February.
The Adults’ Social Care Survey, which will be sent out by every council in England and Wales, will be used by the authority to understand the experiences of people receiving its care and support services.
The survey will focus on customers’ quality of life, how well informed they are about services, their health and well-being and their levels of safety and security.
The questionnaire will go out to a total of 1,350 customers, and will include adults living in residential/nursing care, people with learning disabilities living in the community or supported residences as well as those receiving services in their own home.
The survey is due to be sent out to a cross section of customers over the next week. Accessible versions are available for customers who need them.
The findings from previous surveys and the opportunity to post general comments on the priorities for Adults’ Social Care are available on the council’s website at www.york.gov.uk/localaccount
The survey is just one of a number of ways that customers can give their views on the care and support they have received from City of York. Other options include feeding back directly to service providers, using the CQC ‘Share your experience’ link on the council’s Adult Social Care webpage(www.yor.gov.uk), or through Healthwatch York’s new feedback centre (www.healthwatchyork.co.uk).