City of York Council has “got Christmas all wrapped up and we’ve pulled our festive information into one place to help residents plan ahead”.

The customer centre will close over the festive period.

It will shut at 4pm on Friday 22 December and then re-open on Wednesday 27 December running normal opening hours except for on Friday 29 December when it will close at 4pm.

The customer centre will then re-open in the New Year on 2 January when normal opening hours will start.

We remain open for all social care, housing and homelessness emergencies.  In addition, the team will carry out urgent assessments of adults or children and can provide advice or guidance over the phone.  Emergency contact info can be found at www.york.gov.uk/emergencies

For more information about opening times, contacting us, waste and recycling and other festive Council services, visit www.york.gov.uk/FestivePeriod

Finally, with so many people alone this Christmas, remember to pop in to check on vulnerable friends, neighbours or relatives to make sure they are warm, healthy and happy.

Mary Weastell, City of York Council chief executive, said: “York has recently been voted the most festive cities in the country and I hope residents and businesses continue to enjoy all this great city has to offer over the festive period.

“I would encourage people to be prepared for the holidays.  We’ve put on an additional bin collection to help and there’s much you can do to get ready. Whether picking up medical prescriptions in good time, checking waste collections or calling in to check on a vulnerable friend or elderly neighbour. Although our customer contact centre is closed, our emergency teams are always on hand if needed. ”

Residents are advised to follow our social media accounts @cityofyork, @yorkgritter and facebook.com/cityofyork for up to date information over the festive period. Happy holidays!